Holidays Margaret River FAQ's

Standard Terms and Conditions of Temporary Holiday Accommodation - Holidays Margaret River


"Booking" means the period for which you have paid to stay at the Property.
"Property" means Holiday Accommodation booked and all its fixtures, fittings and equipment.
"Management" means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.


Payment of the Deposit constitutes acceptance of these Terms and Conditions.
The rental contract is between the guest and the owner of the property for which the holiday accommodation booking is made and is subject to the terms and conditions herein.
The contract for accommodation shall not be effective until Holidays Margaret River sends guests written confirmation of the booking. The guest acknowledges that Holidays Margaret River acts as a booking agent for the owner not as a principal.

Variations to these conditions may only be made by prior arrangements with the owner in writing.


Holidays Margaret River has taken due care to verify all information provided on, however it accepts no responsibility for any inaccuracy or misdescription contained within this website.

Holidays Margaret River does not accept responsibility for any changes in price variations. All services and prices are subject to change without notice.


Check-in time is not before 3pm on the arrival date and check out time is not later than 10am on departure date.

Late departure is subject to prior arrangement and availability and extra charges may apply.

Check-in/check-out and key collection/return procedure will be emailed 30 days prior to the commencement of the stay if all monies owing have been paid unless special arrangements have been made prior to arrival.


A) Stayz Online Payment System

When using the Stayz Online Payment System, your Booking is split into two portions - the non- refundable deposit and the remaining balance. You may pay both portions (the full amount) in Australian Dollars, up-front or pay the deposit initially and subsequently pay the remaining balance.

Balance of the rental amount will be automatically debited 28 days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges. Where your stay commences in less than 4 weeks from the time of Booking, the full amount must be paid in full up front.

B) Other Payments

A deposit of 20% or $500-750 (minimum), must be received within 2 days after the Booking is taken by Management. Bookings are not confirmed unless and until this deposit is received. Payment in full must be received no later than 30/60 days prior to your arrival - depending on Property.

If a booking is made less than four weeks prior to arrival date then full payment of the accommodation costs is requested.

Payments of the amount due must be received in Australian Dollars net of any bank or other transaction charges.

Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.

We accept payment by the following methods:

Visa, MasterCard and direct deposit into bank account nominated on emailed Deposit Information.

A credit card surcharge of 1.5% will be levied to cover transaction costs associated with credit card payments.


A) Stayz Online Payment System

If you wish to vary or cancel your Booking please log in to and amend your Booking. Should you be eligible for a refund it will be made through the Stayz Online Payment System and then credited to the credit card linked to your Booking.

B) Other Payments

If you wish to vary or cancel your Booking, please contact us immediately on 0439 969 119 or email to make arrangements.

If you have paid the deposit or paid in full and cancel your Booking you will be refunded as per the following conditions.

For cancellations, made in writing, prior to the arrival date - monies paid will be non-refundable. Holidays Margaret River will make every effort to re-book the property for the same period and, if successful, will refund the balance of the monies paid less a $100 admin fee. If Holidays Margaret River are unable to re-book the property, no refund will be given.

Holidays Margaret River strongly advise the guest to obtain Holiday & Travel Insurance to cover themselves against unforeseen circumstances.

Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.

A variation of the Booking which reduces the number of nights stay/ or number of guests will be a treated as a cancellation of the Booking in respect of those nights/ guests.

We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.

Booking Transfer:

1. Your booking is able to be transferred to new dates, with the following conditions:

- 3 months notice given, made in writing, prior to the arrival date
- your new booking is within 12 months of the original booking
- booking transfer can only be once


A bond payment of $1000 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7-14 working days of your departure.

Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.


In the unlikely event that a booking must be cancelled by Holidays Margaret River due to unforeseen circumstances (eg. fire, storm, damage, etc), we will make every effort to transfer the booking and deposit to a suitable date, within a six month period from the original booking date. If this is not possible, any payments made by the guest will be refunded in full. No compensation will be offered or paid under any circumstances.


Parties or entertainment of large groups is strictly prohibited at the rented property, other than the named tenants. Security Bond will be forfeited fully should a party or other people be at the premises.

Functions may be approved however require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all music to be turned down by 10pm and noise to cease by 12 midnight.

Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc. Inspection of the premises can be made by the Manager or Owner upon demand by the Manager or Owner.


We supply linen (beds are made), pillows, blankets, bathroom towels and kitchen towels which must be left where supplied in the bedrooms or bath room on departure. Beach towels are not included. It is requested that the house, including the BBQ, is left in a clean and tidy condition with waste removed and dishes cleaned and packed away. Please ensure cooktop, oven, microwave oven and fridge/freezer are wiped clean. The price does include a basic holiday clean, however the guest will be liable for the cost of excess cleaning which will be deducted from your bond provided at a rate of $50 per hour. Mid stay cleaning is not included with any booking. Should like this added to your booking please arrange 30 days prior to your stay. The clean will be carried out once the property has been vacated.

10. WI FI

Not all properties at Holidays Margaret River provide wifi data. Please check with your booking.

Data provided:

Wifi has been provided for your convenience for checking emails and social media. Being rural properties we are only able to supply you with mobile internet and as such the downloads are very limited. Please avoid streaming and downloading large files as the data will be consumed quickly.

Data not provided:

The wifi device is available for your convenience and data is not included with your booking. Please see wifi instructions to add credit to this prepaid device.

11. PETS

Pets are NOT allowed unless otherwise arranged. Forfeiture of the full Security Bond for pets brought to a property without prior permission.


You must comply with all applicable Stayz House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.

The guest shall be responsible for the property during their stay. The guest shall take reasonable care of the property and shall leave the property, including all utensils, fixtures, fittings and equipment on, in or about the property in a clean and tidy condition, at the end of the stay.

The guest shall be liable for any breakages or damage caused to the property or any part thereof or any of the chattels therein that may occur during the guest's occupation of the property and all costs of repair and replacement thereof shall be payable from the guests bond at the end of the stay.

Any damage or breakage to any part of the property or any of the chattels therein shall be reported to Holidays Margaret River as soon as practicable after the damage occurring thereto. Management may recover from you repair or replacement cost (at Management's discretion)

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. All furniture and furnishings must be left in the position they were in when you arrived.

The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.

You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge.

We wish to advise that there is strictly no smoking indoors, and prefer no smoking outside. This is due to the property being located in high risk bush fire areas.


The owner and agent of the property do not condone unsafe, unruly, irresponsible or illegal conduct/behaviour on the premises during your stay. The Owner and Agent accept no responsibility for any actions, incidents, loss, damage or injury sustained during your stay at the premises. The Guest accepts and agrees that a condition of the stay and use of facilities at the property is that all guests indemnify and agree to keep indemnified the Owner and Agent against all liability whatsoever and howsoever arising including but not limited to any actions, incidents, loss or injury sustained during their stay at the property.

The tenant indemnifies the agent against any liability which may result through injury or loss being personal or proprietary suffered by any person where any injury, damage or loss has been contributed to or caused by any act or occasion of the tenant or his agent. The agent reserves the right to be sole arbitrators in the event of a dispute.

Personal Property

No responsibility is taken by the landlord for the tenant's personal property. All personal items left behind will be held for a period of 30 days. Please make arrangements for any items left behind to be picked up within the 30 days, otherwise they will be disposed of.


You will be enjoying wonderful privacy and seclusion at this accommodation, but please note that occasionally as with any rural property there might be some interruptions to the water and electrical supply. We always do our best to reinstate immediately once notified.

In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.

Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.

Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.


Holidays Margaret River reserves the right to revoke or refuse to honour any holiday accommodation booking, at any time before or during the holiday rental period, which may in their opinion (and at their sole discretion) be unsuitable for the property.